01 Oct 2026 · 4 min read
Delivery scheduling for furniture shops: stop double-booking the van
Two sofas, one van, the same Thursday. Every furniture shop has done it once. Here is how to make sure it is only once.
One calendar, shared by everyone
The showroom books the date, the warehouse loads the van, the driver does the run. If those three are looking at three different pieces of paper, the van will be double-booked. A single delivery calendar, visible on the shop floor, in the warehouse and on the driver's phone, is the whole fix.
Book the slot at the till
The best moment to book delivery is when the customer is standing in front of you. Show them the free slots, pick one, and the order confirmation carries the date. For made-to-order pieces, book the slot the day the supplier confirms the piece has landed.
Postcode charges
Set delivery charges by postcode area once, so staff do not guess. Free within the town, a set fee for the county, a quote for anywhere else.
Two-hour windows
Customers take a morning off work for a sofa. A two-hour window, confirmed by text the day before, is the difference between a five-star review and a complaint.
Automatic updates
Delivery booked, out for delivery, delivered. Each one is a message the customer would otherwise ring you for. With a tracking page they can check with just their order number, the phone stays quiet.
Run sheets for the driver
The driver's list for the day shows the address, the slot, what is on the van and, crucially, the balance still due on each drop. Cash collected is recorded against the order before the van is back.
See delivery scheduling in FurnitureShop Pro, or book a demo.
Frequently asked
Can customers book their own delivery date?
Yes. The customer page shows the available slots and lets them book or change a date, which then appears on the shared calendar.
Does the driver need an app?
No. The run sheet opens in the phone's browser and works offline for the day's list.
