06 Oct 2026 · 3 min read
Let customers track their furniture order like a parcel
A sofa takes eight weeks. A parcel takes two days and gets six updates. Customers notice the difference.
Why the phone rings
Customers do not call because they are impatient. They call because nothing has happened for three weeks and they are not sure you remember them. One message a week is enough to stop that.
The six messages that matter
- Order confirmed, with the deposit and balance in writing.
- Ordered from the supplier, with the expected week.
- Arrived at our warehouse.
- Delivery booked for a date and slot.
- Out for delivery this morning.
- Delivered, with how to reach you if anything is wrong.
A page they can check themselves
Give every order a private page the customer can open with just their order number and postcode. It shows the stage, the balance and the delivery slot. Half the calls disappear because the answer is already there.
Keep it honest
If the supplier is late, say so early. A message saying "your sofa is two weeks behind, here is the new date" keeps a customer; silence loses them.
FurnitureShop Pro sends these updates automatically by text and email, and every shop gets a tracking page on its own address. Book a demo to see it.
Frequently asked
Do customers need an app to track their furniture order?
No. They open a web page with their order number and postcode, on any phone.
Can I switch off text messages and only send emails?
Yes. Updates can go by email, text or both, and you choose which stages send a message.
