Legal · updated 6 October 2026
Refund and cancellation policy
Try before you buy. Every shop gets a free 14-day trial and a live demo with its own products, so you can be sure before any money changes hands.
Before you buy
Nothing is charged during the 14-day free trial or the demo. Use that time to test the system with your own products, staff and a real order. If it is not right for you, simply stop, and nothing is owed.
Licence fee
The lifetime licence fee is payable when you decide to go ahead after your trial. Because you have had the chance to test the software first, the licence fee is non-refundable once paid.
Care plan
The annual care plan is billed in advance from the second year and is non-refundable once the year has started. You can cancel at any time before the renewal date and nothing further is charged; the service continues until the end of the paid period, after which you can export your data for 30 days.
Add-ons
Extra logins, imports done for you, training hours and text-message credits are non-refundable once purchased.
Faulty service
If the software does not work as described and we cannot put it right within a reasonable time, we will discuss a fair remedy with you. Contact hello@furnitureshoppro.co.uk or 07931 906503.
Your statutory rights
FurnitureShop Pro is sold to businesses. Nothing in this policy affects any rights under the law of England and Wales that cannot be excluded.