Terms of service

These terms are a contract between the business that buys or trials FurnitureShop Pro (you) and Kamo Digital Agency Ltd, company number 13453694, VAT number GB 506 5591 86, registered office 331a Green Lanes, London N13 4TY, trading as FurnitureShop Pro (we). FurnitureShop Pro is sold to businesses, not consumers.

1. The licence

On payment of the licence fee set out in your written quote we grant your business a non-exclusive, non-transferable licence to use the software for one shop for as long as your business trades. It includes three staff logins, set-up, loading of your existing records and one month of training and support. Each additional shop or branch needs its own licence.

2. Free trial

A trial account is free for 14 days, for evaluation only. We may delete trial accounts and their data 30 days after the trial ends.

3. Card and online payments

If you take card, pay-by-link or online payments through FurnitureShop Pro Payments, the money is processed by our payment partner (Stripe) into your own account. A platform fee shown in your quote (0.75% of each payment, never more than £15 per payment, unless agreed otherwise) is deducted from each payment, on top of the payment partner's own processing fees. Fees are listed on every payout statement. Cash, bank transfer, finance and payments taken on your own card terminal are not charged.

3a. Care plan

From the second year, hosting, daily backups, software updates and technical support are provided under a care plan at the annual fee set out in your quote, invoiced annually in advance. If the care plan lapses, the hosted service stops at the end of the paid period; you may export all of your data before then and for 30 days afterwards. See the refund policy.

4. Your data

You own your data. We process it only to provide and support the service, as your data processor under UK GDPR. We keep it in the United Kingdom, back it up daily and keep each shop separate. You can export everything at any time. We will not look at your customer records except to support you, at your request, or where the law requires. A signed data processing agreement is available on request.

5. Acceptable use

You are responsible for the accuracy of what you enter, for keeping passwords safe, and for complying with the law in how you use the software, including consumer and data protection law in dealings with your own customers. You must not resell the software, attempt to copy it, or use it to send unsolicited marketing.

6. Availability and support

We aim for the service to be available at all times but do not guarantee uninterrupted access; planned maintenance is done outside shop hours where possible. Support is by phone and email, Monday to Saturday during UK business hours.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Otherwise our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, loss of business or indirect losses.

8. Ending the agreement

You may stop using the software at any time. We may suspend or end your access if you break these terms and do not put it right within 14 days of us telling you, or if fees remain unpaid 30 days after a reminder. On ending, you can export your data for 30 days, after which we delete it.

9. Changes

We may update these terms; we will give existing customers at least 30 days' notice of changes that affect them.

10. Law and complaints

These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. Complaints: hello@furnitureshoppro.co.uk or 07931 906503.