Legal · updated 6 October 2026
Privacy policy
FurnitureShop Pro is a trading name of Kamo Digital Agency Ltd, company number 13453694, VAT number GB 506 5591 86, registered office 331a Green Lanes, London N13 4TY (we, us). We are the data controller for this website and for the information you give us when you enquire about the software. Contact: hello@furnitureshoppro.co.uk.
What we collect and why
| When | What | Why and lawful basis | Kept for |
|---|---|---|---|
| You book a demo or contact us | Name, store name, email, phone (optional), number of stores, what you use today, your message, the page you were on and how you found us (UTM / referrer) | To reply and arrange your demo. Legitimate interests (responding to your enquiry) and, where you tick the box, your consent to be contacted | 24 months after our last contact, or for as long as you are a customer |
| You submit any form | IP address | Preventing spam and abuse of our forms. Legitimate interests | Deleted after 30 days |
| You become a customer | Business contact details, billing details, support correspondence | Performing our contract with you and meeting legal (tax) obligations | 6 years after the contract ends, as required by HMRC |
| You accept optional cookies | Meta Pixel identifier (_fbp) | Measuring which adverts bring retailers to us. Consent, which you can withdraw at any time | Up to 90 days, see the cookie policy |
Data we process for retailers
Retailers who use the software store their own customers, orders, suppliers and staff in it. For that data the retailer is the data controller and we act as their data processor under a data processing agreement, which forms part of our terms of service. We only process it on the retailer's instructions, to provide and support the service.
Who we share data with
- Hosting: eUKhost Ltd, data centres in the United Kingdom.
- Email: our mail server, for sending demo confirmations and support replies.
- Payments: Stripe Payments UK Ltd, only if a retailer switches on card payments; card numbers never touch our servers.
- HMRC: only when a retailer files a VAT return through the software, and only the figures they submit.
- Meta Platforms Ireland Ltd: only if you accept the optional marketing cookie.
We do not sell personal data and we do not send it outside the UK except to Meta (with your consent) and Stripe, who rely on the UK International Data Transfer Agreement and adequacy regulations.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, ask for it in a portable format, and withdraw consent at any time. Email hello@furnitureshoppro.co.uk and we will respond within one month. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Deleting your FurnitureShop Pro account
To delete your FurnitureShop Pro account (website or Android/iOS app), the shop owner emails hello@furnitureshoppro.co.uk from the account email with the subject Delete my account, or rings 07931 906503. We confirm by phone or email and delete within 30 days: logins, staff accounts, products, customers, orders, deliveries and uploaded files. Invoices and payment records are kept for 6 years where HMRC requires it, then deleted. Staff can ask the shop owner to remove their login at any time from Team.
Security
Connections are encrypted (HTTPS), each retailer's data is kept separate, passwords are stored hashed, access is limited to staff who need it, and the system is backed up daily in the UK.
Changes
If we change this policy we will update the date at the top. Material changes will be flagged on this page.